CEO Message
Welcome to the TSA Corporation website and company profile.
We hope to present a clear and simple representation of our services in a way that you can easily envisage how we can help you achieve your business goals. Feedback on any areas requiring improvement is encouraged.
It should be recognised that this online profile should be considered a high level summary, for typical IP reasons we can’t publicly display online all of our service differentiator points. We encourage you to talk to any member of our Management or Sales Team and ask them to highlight our business differentiators’, as some of them I am sure will pleasantly surprise you, especially when we consistently deliver on them.
TSA Corporation since its inception in 2002 has implemented a controlled and sustainable growth strategy that has very much seen us focus on some key business priorities – build a quality team and introduce processes/practices/frameworks that when delivered through a unique mentoring program delivers exceptional outcomes and guarantees the highest staff retention known to our industry. Our mentoring program introduces major benefits for staff and clients alike, staff get their careers fast-tracked and planned, clients get the benefits of senior resources performing quality checks and mentoring programs that help produce cost effective and process improved environments rarely found in the ICT Service Industry.
The above approach has meant that now in our 6th year, during the first 4-5 years we contained our growth. Our realistic expectation for this financial year is that we will achieve a minimal revenue growth of 80% whilst, delivering a strong improvement in profitability as we have continued to maintain our low-overhead approach. We expect that growth factor to increase in future years, purely based on a recognised acceptance of our ability to manage larger contracts and of course expanded senior coverage in more Capital cities.
Our successes in the last 12-18 months have included selective outsourcing contracts in the Oil & Gas, Engineering and Resource sectors which have complemented other long-term outsourcing contracts (3 – 7 years) in State Government, commercial & Not for Profit sectors, as well as some strong application and business intelligence projects in the mining and govt sectors, all backed by several management and strategic consulting projects and an accepted strategic consulting approach that have seen us extend our mentoring program to “C” level client resources. We deliver this in a manner designed to help them recognise how to best enable the business through the use of technology and process improvement and the right choice in a Strategic Technology Partner.
We should highlight that all of our business success to date have been achieved without a sales team.
However to achieve the growth in revenue and profit we expect to get to in the future this had to change. The management team agreed that after the traditional 5-6 years of heavy investment in both dollars and IP we are now at the stage that we must create a commercially acceptable shareholder return model to reward all shareholders appropriately; this includes a strategy of going Public by the end of 2011. This approach will help shareholder return after significant investment in recent years and will also place us in a much stronger cashflow and working capital position to fund growth via acquisition instead of purely organic growth. Not that organic growth is bad, it is a strength that most ICT Service organisations struggle with and something we have excelled with. As we gear towards that event it will also enable us to negotiate opportunities for share options and greater reward bonuses to staff.
To achieve this sustainable growth rate, an evolutionary expansion in the Executive Management & Sales Team was considered essential. It is worthwhile noting that our CEO under past contracts has achieved similar sustainable growth examples, and now under an improved service framework and an Executive Management Team that clearly gets our differentiators this will see us excel in a more collaborative manner. This includes a strong mentoring program and partnering model that ensures the agreed business outcomes for all parties. Many new clients across Australia will have a unique opportunity to obtained business alignment at a price point they would never have expected.
Facilitating our evolving approach we appointed a General Manager, Northern Region with in excess of 30 years senior ICT experience based in Brisbane (February 2008) and a General Manager, Southern Region with over 23 years senior ICT experience based in Sydney (March 2008) with a clear focus on sustainable business growth and replicating our existing business successes whilst continuing to expand the team.
These senior executives have been complemented by the appointment of Manager, Major Alliance Partners with in excess of 30 years senior ICT Experience based in Sydney (November, 2007) with the designated charter of helping us fully engage with the right industry partners. This includes from a product and services perspective, recognising that our superior process focused service framework (based on ISO 20000 and practical adaptations of the ITIL best practice model) backed by a strong mentoring program and a low-overhead model introduces a huge competitive advantage for us to partner with National or International vendors and either deliver selective outsourcing services via a partnering or sub-contracted model for much larger contracts. These size of contracts typically only go to global players, being recommended for many valid risk perception reasons that are realistically not considered for smaller contracts between the 200 – 2000 user configurations.
In April, 2008 we officially started our CRM Practice with the appointment of a General Manager, CRM Practice. This practice is being lead by a lady with over 20 years senior ICT experience and a speciality focus for almost the last 10 years on CRM. She has successfully leaded the establishment of successful CRM Practices during that timeframe and brings a depth of experience with her. This team is well complemented by existing staff with .Net and Business Intelligence skills that have recently been up-skilled to include Microsoft CRM, this team will supplement other Sydney based CRM Specialists to deliver another value-adding service to our growing client base.
A strong component of our refreshed corporate message has been to continue to focus on building a loyal and flexible team that are recognised as knowing how to develop the right sense of urgency and ownership in meeting all business challenges. This means we must all continue to work well as a team, accept escalation and mentoring advice whilst always striving to push ourselves to the next level, ensuring we always exceed client expectations.
To achieve these goals we need to continually expand our Mentoring and Continuous Improvement Program.
Corporations like ours can't continue to expand without our Number 1 asset, being quality staff with the right service orientated work ethics, hence our continued mentoring and continuous improvement programs are crucial to always be stretching capable resources and ensuring no level of complacency slips in, as is often seen in our industry. The No 1. Motto of exceeding expectations and creating long-term business value to our clients - is what it is all about.
We look forward to the opportunity of helping you enable your business through the use of technology, process & productivity improvement, cost containment and business alignment that facilitates business growth and competitive advantage.
Regards,
Greg Davidson
Chief Executive Officer.